solutions >> OPS ANALYSIS . . . Service Standards

How well do you rank?

Your guests might not always realize it but most keep a mental score of their dining experience. When they leave your restaurant, many assign a point total to their experience. The more positive the experience, the higher the score.

Have you ever done this? What is your cut-off point for no return? 7/10, maybe an 8?

It is essential that you see your restaurant through the eyes of your guests but it is not always easy to be that subjective.

We will conduct a 100 Points of Service test on your restaurant which will determine whether inefficient service or weak customer relations are effecting your restaurants overall performance.

Then, through attention to detail, we will analyze our findings and recommend a number of solutions guaranteed to improve guest frequency.

Remember, if every guest visited you restaurant just once a month and you could draw them back in once more then you just doubled your sales!